← Back to home

Privacy Policy

Effective date: January 1, 2026

1. Introduction

This Privacy Policy explains how Tentix EOOD (“Tentrix”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit tentrixbg.com or interact with our services. We are committed to complying with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Bulgarian data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

  • Company: Tentix EOOD
  • UIC (Company Number): 208829033
  • Legal Form: Sole-Owned Limited Liability Company (EOOD)
  • Registered Address: 49A Bulgaria Blvd., Floor 3, Office 22, Triaditsa District, Sofia 1404, Bulgaria
  • Email: [email protected]

3. Personal Data We Collect

We may collect the following categories of personal data:

  • Identity data: name, company name
  • Contact data: email address, postal address
  • Technical data: IP address, browser type, device information, operating system
  • Usage data: pages visited, time spent on site, referral sources
  • Communication data: messages you send via our contact form
  • Cookie data: as described in our Cookie Policy

4. Legal Bases for Processing (Art. 6 GDPR)

We process your personal data on the following legal bases:

  • Consent (Art. 6(1)(a)): when you submit our contact form, accept cookies, or subscribe to communications
  • Contract (Art. 6(1)(b)): to perform or prepare a contract for marketing services
  • Legitimate interests (Art. 6(1)(f)): to improve our website, prevent fraud, and ensure security
  • Legal obligation (Art. 6(1)(c)): to comply with applicable laws and regulations

5. How We Use Your Data

  • Responding to enquiries and providing requested information
  • Delivering marketing and consulting services
  • Improving website functionality and user experience
  • Sending service-related communications
  • Complying with legal and regulatory requirements

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Contact form submissions are retained for up to 24 months unless a longer period is required by law or an ongoing business relationship.

7. Third-Party Sharing

We do not sell your personal data. We may share data with trusted service providers (e.g., hosting, analytics, email services) who process data on our behalf under data processing agreements. We may also disclose data when required by law or to protect our legal rights.

8. International Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or transfers to countries with an adequacy decision.

9. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right of access — request a copy of your personal data
  • Right to rectification — correct inaccurate or incomplete data
  • Right to erasure — request deletion of your data (“right to be forgotten”)
  • Right to restrict processing — limit how we use your data
  • Right to data portability — receive your data in a structured format
  • Right to object — object to processing based on legitimate interests
  • Right to withdraw consent — at any time, without affecting prior lawful processing

To exercise your rights, contact us at [email protected]. We will respond within 30 days.

10. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Commission for Personal Data Protection (CPDP) of Bulgaria:

  • Website: www.cpdp.bg
  • Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria

11. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact

For privacy-related enquiries, contact us at [email protected] or write to Tentix EOOD, 49A Bulgaria Blvd., Floor 3, Office 22, Triaditsa District, Sofia 1404, Bulgaria.